Who likes going to the bank? Hands up
Who doesn’t like going to the bank because a) you’re deaf and b) they play loud music to drown out conversations being held in an open plan area with hard surfaces so hearing people can’t hear each other and deaf people can’t hear at all and c) they act as if you have leprosy when you start using sign language? Hands up (9.5 million in the UK)
Who likes telebanking? Hands up
Who doesn’t like telebanking because you’re deaf and can’t use a telephone, so use a) Captel – the bank hangs up before you can say Oi I’m Still On The Line Don’t Hang Up! b) Typetalk – No Sorry We Can’t Talk to You As There is a Third Party on The Line Even Though Typetalk Operators Sign The Official Secrets Act c) Minicom – there’s just no point. You get an answermachine and they don’t even have the courtesy to call you back. Then they say yes their staff are trained to use a minicom. But they didn’t have anyone available at the time. And if they are honest, they will admit that no one knew how to use it therefore they didn’t pick up the call. Hands up (9.5 million people in the UK)
Isn’t this a piss-take? Your money is sitting in a bank and you can’t get access to your account because your ears don’t work that well. Huh? Run that one by me again? Which planet am I on?
Guys, get your act together. Fast.