BBC

29 12 2007

A friend was not happy at missing the last See Hear programme and that a repeat was not shown during the following week, as it was christmas week. She emailed the BBC on the 27th to complain. She got a reply today. Wow, they reply intelligently, they don’t fob you off, and they work on Saturdays!

Dear Mrs X

Thank you for your e-mail regarding ‘See Hear’.

I understand you have been unable to access the 19 December edition of the programme and would like to know if there is any other way you can watch it.

I am pleased to inform you that the festive edition of this programme is scheduled for broadcast on 09 January at 01.25am. As this will be broadcast during the BBC One ‘Sign Zone’, it will appear in the late night listings for Tuesday 08 January. I would add that an edition of ‘See Hear’ is also broadcast at 01.25am on 03 January during the ‘Sign Zone’.

I would suggest for future reference that you book-mark both the BBC ‘What’s On website and the ‘Radio Times’ homepage as both are the most accurate and reliable sources of information on all BBC scheduling:

http://www.bbc.co.uk/whatson/

http://www.radiotimes.com/

I hope that this goes some way in clarifying the situation and I would like to assure you that we have registered your comments on our audience log. This is the internal report of audience feedback which we compile daily for all programme makers and commissioning executives within the BBC, and also their senior management. It ensures that your points, and all other comments we receive, are circulated and considered across the BBC.

Thank you once again for taking the trouble to contact the BBC with your concerns.

Regards

James Kelly
BBC Information
__________________________________________
Have your say about the complaints process in the BBC Trust’s current public consultation –
http://www.bbc.co.uk/bbctrust/consult/open_consultations/complaints.html

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One response

30 12 2007
deafmuse

SEE HEAR will cease to be transmitted in a year or so, I can’t see it going beyond that. It’s lost its core deaf viewing public, has changed transmission times to inconvenience viewers, has shortened the program by a third and the content is still the subject of heated debate. Deaf were promised ‘cutting edge’ deaf TV, got total trivia, and pathetic attempts by SH presenters to become deaf celebs too. After heavy complaint the BBC decided to air SH anytime via iplayer online, which seems dogged with huge problems and appears to NOT be able to transmit with vital captioned access either, all in all we are seeing the slow death of Britain’s only surviving deaf program. I don’t think many will miss it, but are sad there is nothing new anywhere else in the UK to replace it… not even online because there it is so fracticious…. It is totally unreasonable to insist deaf people stay awake until the early hours of the morning to see this program. What do they pay a licence fee for ?

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