I tried to contact my hearing aid centre today, to find out whether they had sent a letter that had been promised to be sent to me last Friday, as it’s been four working days and no sign of a letter. Using Typetalk, I called the different numbers on the letters I had received from my hospital. The hearing aid centre phone rang through to an answering machine every time I rang it. I tried the main hospital switchboard – they put me through to the hearing aid centre’s answer machine every time. I tried calling Bob (the audiologist) direct but his phone just rang and rang, right through the morning and afternoon. I called the textphone number and that was just dead. I called the Speech Therapy department next door to Audiology and they had never heard of Bob. Totally fed up, I called PALS to complain. The line was constantly engaged so I tried their second number. An answer machine message came on – “We are unable to respond to your call. Please leave a message and we will get back to you in two days.” Two. Whole. Days.
By now I was starting to feel as if I was an extra on the set of ‘The Day After Tomorrow‘.
Where are all these people?
Why don’t they just pick up and answer the phone?
Is that so hard?!
I can’t even begin to describe how disgusted I am. I had spent an hour on the phone, trying to get hold of a living person that I could speak to in the hearing aid department, only to be met with brick walls.
Is this the new and improved NHS? Is this Tony Blair’s legacy? Is this how they cut down waiting times, by not answering phones and providing a “customer service” that only exists when it’s convenient?
IT’S DISGUSTING !!!!!!!!!!
Score : NHS 0 – Private sector 2