The pain and the pleasure of captioning telephone calls

3 04 2017

captioning telephone calls

Is captioning telephone calls necessary?

Today, it’s difficult to imagine not having a telephone or a mobile phone. On this day in 1973, the first mobile phone call was made in New York. The Motorola mobile phone used was bigger than a brick. It was 9 by 5 inches and weighed over 2 pounds. The talk time on this phone was only 30 minutes, and it took 10 hours to recharge.

Today, the smallest mobile phones will fit on your key fob. Technology has moved fast in 44 years. The top smartphones offer a glittering array of features such as iris and fingerprint scanning. Packing in more and more features, the top phones are getting bigger – often at the cost of a shorter battery life – and can cost as much as a cheap car.

With all these advances in technology, you’d think one group of people who can’t use the phone would be well served: deaf people. Mobile phones have been a boon for deaf people as they can now send text messages and use Whatsapp. But when a deaf person needs to interact with a hearing person, it suddenly becomes a different ballgame. There are 70 million deaf and hard of hearing people worldwide who have difficulty using telephones. Say hello to captioning telephone services.

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